Thank you for shopping at Cosmetics Hut. We strive to provide you with high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a straightforward returns process. Please review the following guidelines and instructions for returning items.

Eligibility for Returns:

• Returns are accepted within 30 days from the date of delivery.
• Only unused and unopened items are eligible for return.
• We cannot accept returns on final sale items, which are clearly marked as such on the product page.
• Please note that we cannot accept returns for items that only have packaging defects. If the product itself is damaged or defective, please contact our customer service team for assistance.

Return Procedure:

• To initiate a return, please contact our customer service team within the 30-day return period.
• You are responsible for the return shipping costs.
• We recommend using a trackable shipping service to ensure the safe return of the item(s).
• Package items in a box or envelope so ensure they do not get damaged in transit and take pictures of the box. 
• Please include your order number and the reason for the return when contacting our customer service team.

Refund Process:

• Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
• If approved, we will process a refund back to your original payment method within 5 business days.
• Please note that shipping fees, if applicable, are non-refundable.

Order Cancellation 

• Due to the automated process our warehouse fulfils and hands off orders to our logistics partners for shipping, we are unable to cancel an order that has been created in our system. Please follow our return policy to receive a refund for your order.

Partial Refund:

• We cannot provide a full refund for orders marked as "Refused" or "Returned to Sender", including cases when customers refuse to fulfil the required customs payments or to pick up their orders held by the courier. These orders are not guaranteed to reach our warehouses and are therefore only eligible for a partial refund. Original shipping fees are non-refundable. We provide replacement assistance as an alternative remediation for these types of orders.
  
• Please note that this returns policy is subject to change, and any modifications will be updated on our website.